Privacy Policy
Last Updated: May 29, 2024
1. Introduction
Welcome to 16 Nine (the "Website"). 16 Nine ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Website includes:
- Personal Data
Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you make an enquiry via the Website or when you choose to participate in various activities related to the Website (such as online chat);
- Derivative Data
Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website;
- Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Website from a mobile device.
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:
- Create and manage a customer profile;
- Email you information related to your enquiries, including proposals, reports and invoices;
- Improve the Website and our services;
- Understand and analyze how you use our Website and what products and services are most relevant to you;
- Comply with legal obligations and protect our rights.
4. Legal Basis for Processing Your Data
Under the GDPR, we must have a lawful basis for processing your personal data. The lawful bases for processing your data are:
- Consent
You have given clear consent for us to process your personal data for a specific purpose;
- Contract
The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract;
- Legal Obligation
The processing is necessary for us to comply with the law (not including contractual obligations);
- Legitimate Interests
The processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.
5. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation;
- Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance;
- Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law;
- Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
6. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Your Data Protection Rights
Under the GDPR, you have the following rights:
- Right to Access
You have the right to request copies of your personal data;
- Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete;
- Right to Erasure
You have the right to request that we erase your personal data, under certain conditions;
- Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions;
- Right to Object to Processing
You have the right to object to our processing of your personal data, under certain conditions;
- Right to Data Portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions;
- If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact details.
8. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you become aware of any data we have collected from children under age 13, please contact us at hello@16nine.co.uk.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the revised Privacy Policy on the Website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
16 Nine
8 Turney Rd
London SE21 8LU, UK
hello@16nine.co.uk